Can I amend or cancel my order once I've confirmed it?

We will gladly arrange for an exchange with a different size within 3 days of delivery. The shoe must be unused and still in its original packaging. Please contact us and we will work with you to ensure a smooth process. You may need to provide us with photos or other documentation. Do note that you will have to pay for return shipping fee. However, the return shipping fee will be refunded if it is due to our error (such as incorrect item, damaged while shipping)

I am having problems accessing your website, what should I do?

Try a different web browser or use the In Private Browsing option for your web browser. Disable pop-up blockers, clear your cache, delete your cookies, and restart your web browser. If you have items in your ‘Shopping Cart’, note the product name before deleting your cookies. You should be able to use it without any more problems.

I have received a promo code from you, how do I redeem it?

Choose the pair of shoes you want to buy and ensure the promo code can be used for the purchase of that product. Click ‘Add to Cart’ and then ‘Check Out’. Simply enter your promo code into the ‘Discount’ text box and click ‘Apply’. Happy shopping!

Can I place my order over the phone?

We recommend placing your order(s) online or at our outlet so you can enjoy a smoother transaction. However, if you’d like to place an order over the phone, we do allow that option. Simply contact us at +65 XXXX XXXX.

Shipping Question 1?

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Shipping Question 2?

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Shipping Question 3?

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Shipping Question 4?

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Return Question 1?

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Return Question 2?

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Return Question 3?

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Return Question 4?

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Promotions Question 1?

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Promotions Question 2?

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Promotions Question 3?

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Promotions Question 4?

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Your Account Question 1?

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Your Account Question 2?

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Your Account Question 3?

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Your Account Question 4?

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