Frequently Asked Questions
DO YOU OFFER FREE SHIPPING?
Yes, we do for both Singapore and Malaysia. In Singapore, the delivery is done by Aramex. In Malaysia, the delivery is order through easyparcel using the best courier service available. Do check out our Shipping Page to learn more. Do note the 2 hour delivery is only applicable to purchase above SGD200. Do Note that we are international webpage so some of the models are international design, it will not be able to send within the 2 hour range.
International delivery will take about 2 to 4 weeks.There might be delay cause by COVID 19.
HOW ABOUT SHIPPING FEE TO OTHER PARTS OF THE WORLD?
At Lucca Vudor, we provide a flat rate of $20 to other parts of the world.Do check out our Shipping Page to learn more.
DO YOU OFFER RETURNS & EXCHANGES?
Yes, we do provide free returns and exchanges. However, this service is only available in Singapore and Malaysia. Do check our Retun page to learn more.
With our 30-day free return and exchange guarantee, you can try Lucca Vudor at minimal risk.
CAN I AMEND MY ORDER?
Yes you may. You may email us @ [email protected] or contact us @+6590739848 within 24 hours from the order.
WHAT ABOUT SIZING?
Lucca Vudor shoes are made of pure soft leather and will stretch to fit quickly. So we will recommend a size down from your usual branded sports shoes.
You may check with us @+6592304287 or our size chart to understand more which size to purchase.
WHY ARE THERE DIFFERENCES IN ACTUAL PRODUCT AND IMAGES.
As our shoes are all handcrafted. Therefore they will be slight variations in certain colouring. All our shoes are made of pure leather materials.They are organic in natures.Therefore,imperfections,blemishes and difference in colour tones will happen.Grains and veins are part of nature leathers,they are not defects. Tanning process will also cause some colour differences.
Do Note:We put is great effort in ensuring colour accuracy in our digital images.However, the production goods may sometimes have slight variations due to reasons listed above.