Our Luxury Shoe Concierge Experience

For Singapore customers only 

Delivery (local orders)

2-Hour Delivery*
Try your shoes in just two hours

Free Delivery Islandwide
No minimum spend

Free Sizing Service
Get multiple sizes for trying upon request!

*We have diverted a sizeable proportion of our drivers to help with the delivery of essential goods like food and medical supplies due to COVID. As such, we might not be able to meet our regular 2-hour delivery promise. Rest assured that when we are back at full logistics strength, our 2-hour delivery service will be back. 

returns & exchanges (local orders)

DECIDE
Schedule returns or exchanges
within 7 days of delivery

RETURN*
Easy pick-up in 2 days
Full cash refund in a week

EXCHANGE*
Easy delivery in 2 days
Subject to product availability

*For returns and exchanges, we need to verify that the product is in its original condition (packaging included) to approve the return or exchange. We reserve the right to reject any product that does not meet this requirement. 

Delivery (International orders)

Unfortunately, we are unable to offer 2-hour delivery to international customers at the moment.
But we are definitely working on it – country by country, state by state.

For now, the delivery details for international orders are:
Flat rate of SGD20 for international shipping to any place in the world
An email will be sent when your order has been shipped
You can expect to greet your shoes in 5 working days
For expedited shipping simply reach out to us at +6592304287 or email us

returns ONLY (International orders)

At the moment, no exchanges are allowed for international orders, only returns. 

The terms for international returns are as such: 
Return shipping is arranged and paid for by the customer
Refunds are in Store Credits i.e. the price paid for the item in SGD (disregarding exchange rates and other misc. fees)
Store credits are non-exchangeable for cash and valid one year from date of issue
Customer to reach out and arrange details of the return on a case-by-case basis

The returned product will have to be determined to be in its original condition before the return is approved. We reserve the right to reject any product that does not meet this requirement.

 

If you have any questions regarding the above, do not hesitate to contact us at at +6592304287 or email us!